Lucy was really helpful and knowledgeable when we went to pick up our kitten. She had all his documents layed out and ready to go and full explained to us everything we needed to know and she provided some food to get him started. I had a question once I had him home I messaged her and she responded with some ideas which were really helpful and she checked in later to see how he was getting on. Our new kitten has settled in well with our other cats, is very playfully and loves being around people and was fully litter trained.