We are Pet Media Ltd, 1 Chapel Street, Warwick, United Kingdom, CV34 4HL, registered in England and Wales with number 06696819. We are a wholly owned subsidiary of HästNet Sverige AB.
Site is pets4homes.co.uk and any subdomains and the Pets4Homes apps
You are a visitor to our Site
We try to keep all that we do simple but it does have to be subject to some rules and here they are.
PLEASE READ THEM.
They’ve been written to be understood but if you don’t understand anything, contact us and we’ll do our best to explain.
WE HAVE THE RIGHT TO CANCEL YOUR MEMBERSHIP OF THE SITE AT ANY TIME, FOR ANY REASON AND THESE T&CS EXPLAIN THAT RIGHT
BY ENTERING OUR SITE OR CREATING AN ACCOUNT YOU ARE ACCEPTING THESE T&Cs
One other thing we need to say is that we do change these T&Cs from time to time and so you must always visit this page to see what changes we’ve made – we’ll assume that you have each time you contact us.
Here are the formal bits:
This page is meant to form the basis of the relationship and agreement between you and us and you agree to be bound by what it says.
There are some definitions at the bottom of the page.
You warrant and agree that:
You accept that the primary purpose of the Site is to re-home animals and facilitate the sale of accessories and services within the UK and that we do not provide the Site to help you or your business make money.
You agree that if you are advertising pets via the platform, that you have discussed your licensing requirements with your local council animal licensing team and that you have the necessary animal activities license that you require. This information has been entered in your account details and that you have uploaded a copy of your valid license.
You warrant and agree:
You warrant and agree that you will comply with the following conditions when posting any advert on Pets4Homes:
If you break any of the above rules, we may end all or any Adverts you have placed with us and close your Account.
In addition to the general ad posting rules wou warrant and agree that you will comply with the following conditions when posting any puppy/dog or kitten/cat advert on Pets4Homes:
In addition to the general ad posting rules you warrant and agree that you will comply with the following conditions when posting any animal which is not a dog or cat advert on Pets4Homes:
If you want to benefit from the Site to its fullest extent and if we ask you to do so, you must create an Account which will contain certain personal details. When you create an Account you promise that:
Your Account will be closed by us if you break these T&Cs.
Your Account may be closed by us at any time, if we give you notice to that effect by email, to the last email address you used on your account or the one you last used to communicate with us.
If your Account is closed, for any reason, you will not be entitled to any form of compensation for any loss you might suffer as a result, even if you have paid for certain products on our website.
If you do anything which we think might be fraud or otherwise criminal in nature, we have the right to report those actions to the Police and any money standing to the credit of your Account may be kept by us to cover the costs we are put to in dealing with your fraud.
If we ask you to, you must authenticate your email address and your personal details with us and if you change your address at any other time you must tell us and authenticate it again.
If you have not authenticated your current email address with us and/or if it cannot accept emails from us and/or you mark our emails as spam, abusive or junk then, and in any such event, we may terminate your Account without notice to you.
If we earn any commission on any transaction in which we are involved or any interest on the money deposited in your Account we may keep that commission and/or interest.
You acknowledge and agree that we are not able to check the truth or accuracy of any statement made by any person advertising on Pets4Homes.
You accept that you have the responsibility to verify all statements made and all documentation offered by any advertiser.
You confirm that you have read the Buying Check List we post on the Site and on every pet advert, particularly the advice we give never to send any money online to an advertiser for a pet or a deposit for a pet unless using Pets4Homes Safe Deposit Scheme. You accept and acknowledge that we do not have any means of verifying the honesty of any advertiser and that if you do send money using another online service, we have no responsibility to you if, and when you lose that money.
You should confirm that the advertiser is a genuine person. You can do this by visiting the pet at the advertisers home, if they make excuses or try to ask for money or a deposit without seeing the pet, or if the advertiser attempts to deliver the pet or meet you at any other location than their own home, then please do not agree to this.
You should always use our secure in-platform messenger system and not accept any invite to use any alternative messenger system, such as whatsapp or email. Our system is secure and allows you to share images. You also warrant to not use offensive wording, spam users or use our messenger system in any automated or commercial way. We reserve the right to filter or block messages that we deem to be suspicious before they reach the counter-party. We also reserve the right to block users based on misuse of our messenger system.
Pets4homes sometimes charges a fee for certain services such as uploading adverts, promoting your advert, or transferring payments to other users. Our prices are quoted in Pounds Sterling, and we may change them from time to time. We may choose to change our fees for promotional events or new services temporarily, and these changes become effective when we announce the promotional event or new service.
Payments for uploading adverts or for promoting adverts are processed via the electronic payment system Adyen. The trading entity is HästNet Sverige AB, the parent company of Pet Media Ltd which owns the trademark Pets4Homes. Pets4Homes only store necessary information required to make a purchase. Your credit card information is NOT stored by us and is always processed across a secure server, using Adyen the online payment provider.
We shall not be liable for the acts or omissions of such third party payment service provider. You shall be solely responsible for the transmission of information connected to your credit or debit card, or Paypal and we hereby exclude all liability to the extent permitted by law.
Note that any payment you have made for any of our services will not be refunded if your account is terminated as a result of breach to these Terms.
Buyers who place payments for pets through Pets4Homes Pet Payment service are covered by a refund guarantee in case they do not receive the pet or if the pet falls critically ill within a certain time frame. For full details on which situations are covered by Pets4Homes Guarantee please visit https://www.pets4homes.co.uk/pet-payment/buyer-terms/.
Sellers who accept Pet Payments through Pets4Homes are subject to certain obligations and agree to adhere to the Terms & Conditions as well as seller terms for using payments described here https://www.pets4homes.co.uk/pet-payment/seller-terms/
Note that Pets4Homes reserves the right to not refund buyers or sellers in case of a breach of any of our terms.
All adverts posted under Pets4Homes Unlimited must adhere to the Ad Posting Rules as highlighted in this document.
Your Pets4Homes Unlimited subscription will continue until you cancel (see Pest4Homes Unlimited Cancellation below). You must provide us with a Payment Method to use Pets4Homes Unlimited. A ‘Payment Method’ means valid, accepted, and current method of payment which includes payment via a third party. You may update your payment method when needed. Unless you cancel your Pets4Homes Unlimited subscription before your renewal date, you authorize us to charge the membership fee for the next year to your Payment Method.
On occasion, we may offer promotional offers on membership plans. Offer eligibility is determined at the sole discretion of Pets4Homes and we reserve the right to revoke an offer.
In certain breeds or categories, Pets4Homes may enforce mandatory use of Pets4Homes' Pet Payment service due to animal welfare or safety reasons. In case seller repeatedly encourages buyers to pay outside of the platform, we reserve the right to block the seller's account.
Pets4Homes Unlimited last for 1 year and starts on the date you make your first payment. It will renew automatically, unless cancelled, exactly one year later. The membership fee will be charged to your Payment Method on your renewal date which you can find in your confirmation of membership email.
You must provide us with a Payment Method to use Pets4Homes Unlimited. You give us permission to charge the Payment Method you first used to sign-up for Pets4Homes Unlimited for future renewals unless you specify another Payment Method or cancel your Pets4Homes Unlimited subscription. If a payment is not completed successfully, e.g due to insufficient funds or a card expiration, and you do not cancel your membership, we reserve the right to suspend your Pets4Homes Unlimited subscription until we have been able to successfully charge a Payment Method.
Updating your Payment Method
You can update your Payment Method by contacting email@example.com.
You can cancel Pets4Homes Unlimited at any time and will continue to have access to free avert listing fees until your next renewal date. To cancel, contact firstname.lastname@example.org. If you cancel Pets4Homes Unlimited, on your next renewal date you will lose access to the benefits of your Pets4Homes Unlimited subscription and won’t be charged for a new subscription.
Payments are non-refundable and we do not issue partial refunds or credits for a membership cancelled during the Pets4Homes Unlimited period.
Changes to Pets4Homes Unlimited prices
The price of Pets4Homes Unlimited may change. Any changes to your subscription or to the price of your Pets4Homes Unlimited subscription will apply no earlier than 30 days following notice to you via email. You can cancel your Pets4Homes Unlimited if you do not wish to accept the new price or any changes to your subscription but this must be done before your next renewal date.
Pets4Homes Unlimited Ad Posting Rules
As a valued member of the Pets4Homes Unlimited community, you have the unique benefit of posting advertisements for pet litters or individual pets at no extra cost. In order to maintain the integrity of our marketplace and provide fair opportunities for all our members, we have established specific guidelines for posting these advertisements:
Single Advertisement per Litter/Pet: Members are permitted to post one unique advert for each litter of pets they are offering. In cases where individual pets are being sold, only one advert per pet is allowed. This policy is in place to prevent oversaturation and to maintain a balanced and fair environment.
Advertisement Duration and Reposting: Each advert you post will remain live on our platform for a period of 60 days from the date of posting. After expiration, you are welcome to create a new listing. We encourage our members to provide up-to-date information in their reposts.
Consequences for Breach: Compliance with these policies is mandatory. If it is determined that a member has breached this policy by posting duplicate adverts or violating any other posting restrictions, Pets4Homes reserves the right, in its sole discretion, to revoke the offending member's Pets4Homes Unlimited status, and/or block your account.
We have the absolute right to cancel any Advert which you place on the Site and/or to cancel your Account:
You agree that you are not entitled to any compensation should we choose to cancel an advertisement or your Account, whether with or without reason.
You agree that, for the purposes of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, no “sale” is involved in the services we provide and that you have no right to cancel this Agreement.
We can’t promise that the Site will meet your needs, that it will work properly, that it will be fit for a particular purpose and that it will not infringe the rights of others.
We can’t promise that the Site will work with all systems, that it will be secure and that all information provided will be accurate.
Any advice given on the Site is general in nature and may not apply to you and/or your circumstances. Unless the advice is given to you as part of a paid for service we offer on the Site, you must take steps to double check that that advice is effective for you.
We take all reasonable effort to test material before placing it on the Site. In the very unlikely event of any loss, disruption or damage caused by material on the Site, we cannot be held responsible for any loss, disruption or damage to your data or computer system which may occur.
Because we cannot know and understand your personal circumstances, we cannot guarantee that any suggestion in any material we provide will cause any specific outcome and any and all such material is provided by way of general suggestion only and not in any form of warranty on our part as to any outcome you may achieve.
The only rights you have under these T&Cs are those mentioned within them. If a right is not mentioned (unless it is a right given to you under the laws of England and Wales) then it does not exist.
We do our very best to make sure that you do not experience any problems but if you do, you must tell us straight away.
We will do what we can to resolve the problem as quickly as we can and without charge to you if we agree that you have a problem.
If you wish to raise a complaint about us or any other user, please send full details of that complaint to us using this Contact Page. If we agree that your complaint has merit we will, at our option, contact any other user involved, suspend an Advert which has caused an issue and take such other steps as we deem appropriate to resolve the complaint. We do not operate a formal complaints procedure and will deal with all complaints in the manner which we feel is the most reasonable way forward. You have various rights under these Terms and Conditions and at law and nothing in these Terms and Conditions will have any affect on any of your legal rights.
We never guarantee that the Site or the System will be available all the time and if it’s not available for any reason you can’t hold us responsible for anything you lose as a result.
We have the right to change the Site and the services it offers, the way it operates and/or suspend it or stop it at any time.
We have limited resources and cannot guarantee that we will respond to any message you send to us, within a specific timeframe or at all. Whilst we will always do our best to respond to you within 24 hours, we will have no liability if we are unable to do so.
Please bear in mind that we are a platform for the display of pets for re-homing, for accessories and services and have no facilities for and neither do we offer any vetting service of the advertisers. We have no control over any transaction in which you are involved, neither can we verify the truth of any statements made in an Advert. Before you agree to re-home or to supply any animal you agree to take all the precautions needed to make sure that the person with whom you are dealing has been open and honest.
You enter into any transaction with any other user of this Site at your own risk.
We do not accept any liability if you are using the services we supply for commercial purposes.
On behalf of us and anyone who works with or for us (as far as we are allowed by law) we deny liability for any losses of all kinds which you incur from using the services we offer, visiting the Site and using the System.
We will have no liability on the ending of any advertisement you have placed on the Site, if either you or we terminate your Account.
If we are found to be liable for any loss you sustain, you accept and agree that our liability is limited to the direct losses you have sustained and will not include any loss to your goodwill, profit or reputation or any indirect, special or consequential losses of any nature and you agree that the maximum amount you may recover in respect of any direct losses is limited to £100.00. Nothing in these T&Cs excludes or restricts our liability for death or personal injury resulting from any negligence or fraud on our part.
We don’t control any of the websites we link to and so we can’t be responsible for the content of such websites and disclaim liability for any losses which come out of you using them.
Just because we link to a site does not mean that we endorse or recommend that site.
We can never guarantee that a link will work.
If you find any link we offer to be offensive, please let us know and we will consider removing it.
If you link to any other site using our Site then you understand that separate conditions will apply to those sites and that we have no control over those conditions – so you agree that you will read and understand them before using those sites.
We’ve already said this, but we need to make it clear that these T&Cs will change from time to time. As a result you MUST come back to this page to make sure that we haven’t changed the T&Cs and whenever you access the Site, you are confirming to us that you are aware of any changes.
We’ve also got the right to change the Site as and when we want to, but these T&Cs will still apply to any changes we make.