Terms & Conditions

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We are Pet Media Ltd, 1 Chapel Street, Warwick, United Kingdom, CV34 4HL, registered in England and Wales with number 06696819. We are a wholly owned subsidiary of HästNet Sverige AB.

Site is pets4homes.co.uk and any subdomains and the Pets4Homes apps.

You are a visitor to our Site.

PLEASE NOTE THAT WE HAVE THE RIGHT TO CANCEL YOUR MEMBERSHIP OF THE SITE AT ANY TIME, FOR ANY REASON AND THESE T&CS EXPLAIN THAT RIGHT

BY ENTERING OUR SITE OR CREATING AN ACCOUNT YOU ARE ACCEPTING THESE T&Cs.

We change these T&Cs from time to time, so you must frequently visit this page to see what changes we’ve made – we’ll assume that you have each time you contact us.

Here are the formal bits:

Agreement

This page is meant to form the basis of the relationship and agreement between you and us and you agree to be bound by what it says.

Your Promises To Us

You warrant and agree that:

• You have the right to make this Agreement with us and that you are over the age of 18 years.
• You will have only one Account with us (duplicate accounts are prohibited).
• Persons from the same family or household must share one Account.
• All of  the information you provide when opening an Account is true, accurate, and complete, and you are not opening the Account for anyone else.
• If you have a username/breeder name on the Site, that name will not be offensive, suggest that you are someone else or that you represent a trade or brand name if you are a private advertiser, or suggest that you are a private advertiser if you are a breeder or a company.
• If you follow any links we have on the Site, you will read the T&Cs on the sites we link you to.
• You won’t use robots, spiders, scrapers or similar things on our Site
• You won’t try to get around any things we put on the Site to stop or limit access to parts of it.
• You won’t do anything that might cause our Site or System to crash.
• You won’t steal, borrow, copy or otherwise obtain the Site or any part of it for use in any other site or application.
• You won’t try to modify, translate, adapt, edit, decompile, disassemble or reverse engineer any programs we use in connection with this Site, its System or the services it offers.

Intellectual Property

• You don’t have the right to copy or use any of the information or intellectual property on the Site, other than to use the Site, unless we give that right to you.
• You won’t copy, imitate or use the trademarks and/or designs and/or layout or anything else which would usually amount to intellectual property and which we own.
• Either we or our affiliates own all of the information and intellectual property on the Site.
• We have no means of assessing the ownership of any Content uploaded to the Site by Users and make no warranties that those posting that Content have the right to do so – if you believe that your Intellectual Property Rights have been breached in any way, let us know and we will remove any material which breaches those rights.
• By uploading an Image/s here you hereby grant to Pets4Homes and its licencees a royalty-free, non-exclusive, worldwide right to copy, crop, reproduce, edit, publish, display, distribute or otherwise use the image or video publicly in all languages and all media, whether now known or hereinafter devised, in perpetuity. Pets4Homes may select certain Images that you upload to the site for promotional activities of Pets4Homes business, including but not limited to: use in Pets4Homes' own promotional materials either online or in printed form.
• We will have no rights in any Content you store in our System other than the rights contained in these T&Cs and you will indemnify us against all liabilities which arise as a result of your posting any material to the Site.

Your Use Of The Site

You acknowledge that the primary purpose of the Site is to rehome animals and facilitate the sale of accessories and services within the UK. We do not provide the Site to help you or your business make money.

You agree that if you are advertising pets via the platform, you have discussed your licensing requirements with your local council's animal licensing team and have the necessary animal activities licence. This information has been entered in your account details, and you have uploaded a copy of your valid licence.

General Ad Posting Rules

You warrant and agree that you will comply with the following conditions when posting any advert on Pets4Homes:

• Any pets advertised by you must be owned or have been bred yourself unless you are a registered charity or rescue organisation on Pets4Homes.
• To meet PAAGs minimum standards, we reserve the right to refuse any advert(s) that may compromise them.
• We enforce age restrictions on when pets can be rehomed/collected in line with animal welfare guidance. For dogs, cats, rabbits and ferrets they cannot be separated from their mother before 8 weeks of age, and for Chinchillas at 12 weeks of age. Foals must be at least 6 months old before they leave their mother.
• In the case of advertising a litter, the litter must be advertised together and you are required to upload a photo of the litter together with their mother. This includes dogs, cats, rabbits, ferrets and chinchillas.
• When uploading an advert, you must disclose the pet's full breed for transparency with the buyer. If the pet is a crossbreed, it must be advertised in the specific crossbreed category, or advertised in the mixed breed category, and the breed mix must be explicitly mentioned in your description. 
• When uploading an advert, it must be posted in the correct category (Sale, Adoption, or Stud). Only registered rescues and charities are permitted to post cats and dogs in the Adoption category.
• All uploaded photos of pets must be of the actual pet you wish to rehome, and not copied/downloaded pictures of other pets from the internet.
• At Pets4Homes, we do not permit adverts that promote or infer that pets are gifts or presents, e.g. for special holidays like Christmas, Easter, or Valentine’s Day.
• Pets advertised must be located in the UK. The images and location stated on your listing is the actual location where the animal is currently and permanently housed.
• Rescue pets from abroad may be advertised by a registered charity account if the pets are currently in the UK, have all required documentation, and are vaccinated/microchipped following UK standards and law.
• We do not allow any pets to be advertised which have been imported to the UK for the purpose of being sold. You may advertise older pets which you had imported legally as your own pet, but now need to rehome. You must state the country of birth/origin of the pet in your advert description.
• We do not allow any imported pets under 6 months old to be advertised regardless of the circumstances. 
• We do not allow pregnant pets or a pet that you think may be pregnant to be advertised. This includes horses.
• It is not permitted to upload any advertisements seeking to swap or exchange any pet.
• We do not allow selective breeding or ads promoting extreme conformations or features in pets.
• Each advert you post will remain live on our platform for 60 days from the date of submission. After expiration (or once all the pets have been reserved/sold) you are expected to close the advert. If necessary, you can create a new listing with up-to-date information. You may not reuse the same listing with modified details to advertise different pets or a different litter from the original advert.
• You must clearly identify all health and welfare issues associated with any pet you wish to re-home.
• We do not permit adverts for pets that offer delivery or courier service. A pet in a litter must be collected at the house where the mother of the litter lives. All pets for rehoming must be available for viewing at your home or place of business. 
  
• We do not allow the delivery of live reptiles or the following insects and/or invertebrates: bees, caterpillars, cockroaches, crickets, destroyers of noxious pests, earthworms, leeches and other parasites, lugworms, maggots, mealworms, pupae and chrysalides, rag worms, silkworms, spiders and stick insects. Approved invertebrates species should follow UK mail restrictions and packaging guidelines. 
• We do not allow large commercial breeding of pets, regardless of licensing status.
• We do not allow anyone under the age of 18 to use the website to contact an advertiser. If you are advertising a pet via the Pets4Homes website, you must ensure anyone adopting or buying your pet is at least 18 years of age.
• We reserve the right to decline any adverts, ban, close or suspend a user's account if we suspect inappropriate behaviour or unethical breeding, which is not limited to the rules above.

If you break any of the above rules, we may end all or any Adverts you have placed with us and close your Account.

Dog/Cat Specific Ad Posting Rules

In addition to the general ad posting rules you warrant and agree that you will comply with the following conditions when posting any puppy/dog or kitten/cat advert on Pets4Homes:

• Dogs must be microchipped from 8 weeks of age, and cats from 20 weeks of age.
• If you are selling a litter you must be able to show all puppies and kittens to any prospective owner with their mother and (if possible) their father.
• If you are rehoming a litter, the litter must be advertised together under one advert.
• We do not accept adverts for bred-in aesthetic pets and will remove any advertisement with descriptions including words like 'Micro,' 'Big-Rope,' 'Teacup' (or any variation), 'Miniature' (unless referring to a miniature pedigree breed), 'Designer,' or any similar expressions.
• You will not advertise any banned breeds for rehoming. We will not accept advertisements for the following breeds or crossbreeds: Pit Bull Terrier, Japanese Tosa, Dogo Argentino, or Fila Brasileiro. From 30 December 2023, Pets4Homes will no longer accept XL Bully listings.
• Only dogs that are family pets may be advertised on Pets4Homes. You may not advertise guard dogs of any kind, dogs that have been security or protection trained, or dogs whose primary role is hunting or guarding.
• We do not permit dogs with cropped ears to be advertised for sale or for stud. 
• We do not allow ads for artificial insemination or spay/neuter procedures.
• We do not allow advertisements for puppy/kitten yoga or similar activities on our website.
• We do not allow co-ownership, rent, or loan agreements for dogs or cats listed outside of the stud category.
• You will not offer any pet for sale for the purpose of breeding, such as advertising a stud dog for sale or a dog in season.
• We do not allow dogs or cats, both female and male, to be advertised for stud/mating if they are under 12 months of age.
• Advertisements containing dogs that are either double dapple or double merle are not permitted.
• If the pet you wish to rehome is registered with any governing body, such as the Kennel Club for dogs or GCCF for cats, you must state this in your advertisement and be able to provide all paperwork to verify that registration if required.
• Any user residing in Scotland who breeds three or more litters of kittens in any 12-month period must hold a valid cat breeder's licence under the guidelines of the Scottish government.

Other Animals Ad Posting Rules

In addition to the general ad posting rules you warrant and agree that you will comply with the following conditions when posting any animal which is not a dog or cat advert on Pets4Homes:

• You will not offer live vertebrates for re-homing intending them to be used as food.
• If you are advertising an animal which is listed under Annex A of the CITES regulations for endangered species (such as some tortoises, snakes and birds), you must state in the advert that you have a valid Article 10 certificate.
• We do not accept adverts for any type of primates.
• We do not accept adverts for any wild-caught animals or any animals covered by the Dangerous Wild Animals Act.
• We do not allow Anacondas, Burmese Pythons, Reticulated Pythons, African Rock Pythons, Spider Morphs, or Enigma Morphs to be advertised.
• All horses advertised must be microchipped and have a passport as required by UK laws.
• In photographs advertising horses, the rider must wear a riding hat and appropriate footwear.

Breeding and Licences

• If you are advertising dogs for sale and are required to possess a breeding licence from your local council, you must ensure that you i) have a Breeder account, ii) have uploaded a photo of your licence, iii) have entered your licence number and expiration date, and iv) have provided the issuing local authority name. If we suspect that you need to be licensed but you have not provided your licence details on your account page, we reserve the right to decline your adverts and report this to your local authority.
• Pet shop licence holders are only permitted to advertise puppies or kittens for sale if they hold a valid breeding licence and have bred the pets themselves in the UK.

Accounts

If you want to benefit from the Site to its fullest extent and if we ask you to do so, you must create an Account which will contain certain personal details. When you create an Account you promise that:

• All information you submit is complete, accurate and truthful.
• You will keep this information accurate and up-to-date.
• All Pets4Homes users are required to have a UK residence for security and verification purposes. Furthermore, access to the website is restricted while users are traveling outside the UK.
• You must clearly state whether you are using the services we offer as a private individual, frequent advertiser/breeder, rescue centre or company.
• A rescue or charity organisation may have one official Pets4Homes account using their official email address. Individual volunteers and fosters who do not have access to the organisation’s official email address and Pets4Homes account should change their account type to Individual and advertise in the For Sale section.
• You must enter your correct full address before placing an advert, this must include your house number, street address and postcode. We may ask you to verify your home address if we decide it is needed. However, we will not publish your full address on the website.
• You will use only one account to advertise any pets you own or breed. For example, you will not create and use multiple accounts under different names and addresses to attempt to hide the actual number of pets you breed or advertise.
• You will not try to reuse older listings to advertise new pets or litters in an attempt to hide the actual number of pets you breed or advertise.
• If we receive complaints about your account, you must resolve any issues to the satisfaction of both the customers and us.
• You will keep your Account details confidential and secure.
• You will not give your password and login details to anyone else.
• You will log off when you exit the Account to prevent unauthorised use by others.

Your Account will be closed by us if you break these T&Cs.

Your Account may be closed by us at any time, if we give you notice to that effect by email, to the last email address you used on your account or the one you last used to communicate with us.

If your Account is closed, for any reason, you will not be entitled to any form of compensation for any loss you might suffer as a result, even if you have paid for certain products on our website.

If you do anything we believe might be fraud or otherwise criminal, we have the right to report it to the Police.

If we ask you to, you must authenticate your email address and personal details with us. If you change your address at any time, you must inform us and authenticate it again.

If you have not authenticated your current email address with us, or if it cannot accept emails from us, or if you mark our emails as spam, abusive, or junk, we may terminate your Account without notice.

If we earn any commission on any transaction we are involved in, or any interest on the money deposited in your Account, we may keep that commission and/or interest.

Contacting An Advertiser

You acknowledge and agree that we are not able to check the truth or accuracy of any statement made by any person advertising on Pets4Homes.

You accept that you have the responsibility to verify all statements made and all documentation offered by any advertiser.

You confirm that you have read the buyer’s checklists which we post on the Site and on every pet advert, particularly the advice to never send money online unless using Pets4Homes Pet Payments service. You accept and acknowledge that we do not have any means of verifying the honesty of any advertiser and that if you do send money using another online service, we have no responsibility to you if, and when you lose that money.

You should confirm that the advertiser is a genuine person. You can do this by visiting the pet at the advertiser’s home, and if they make excuses or try to ask for money or a deposit without seeing the pet, or if the advertiser attempts to deliver the pet or meet you at any other location than their own home, please do not agree to this.

You should always use our secure in-platform messenger system and not accept any invite to use any alternative messenger system, such as WhatsApp or email. Our system is secure and allows you to share multiple high-resolution images and videos. You also warrant to not use offensive wording, spam users or use our messenger system in any automated or commercial way. We reserve the right to filter or block messages that we deem to be suspicious before they reach the counter-party. We also reserve the right to block users based on misuse of our messenger system.

Using Payment Services

Pets4Homes sometimes charges a fee for certain services such as uploading adverts, promoting your advert, or transferring payments to other users. Our prices are quoted in Pounds Sterling, and we may change them from time to time. We may choose to change our fees for promotional events or new services temporarily, and these changes become effective when we announce the promotional event or new service.

You are responsible for paying Pets4Homes fees when they are due. If you do not, without prejudice to any other right or remedy we may be entitled to under these Terms of Use or by law, we may limit your ability to use the services.

Paying for uploading adverts or for promoting adverts

Payments for uploading adverts or for promoting adverts are processed via the electronic payment system Stripe. The trading entity is HästNet Sverige AB, the parent company of Pet Media Ltd which owns the trademark Pets4Homes. Pets4Homes only stores the necessary information required to make a purchase. Your credit card information is NOT stored by us and is always processed across a secure server, using Stripe the online payment provider.

By agreeing to these terms and conditions, the user automatically agrees to the former conditions as well as Stripe's Privacy Policy that applies to the processing of data collected by Stripe for processing payments on the Site. Please visit www.https://stripe.com to access all applicable conditions.

We shall not be liable for the acts or omissions of such third-party payment service providers. You shall be solely responsible for the transmission of information connected to your credit or debit card, or Paypal and we hereby exclude all liability to the extent permitted by law.

Note that any payment you have made for any of our services will not be refunded if your account or advert is terminated as a result of a breach of these Terms.

Please note that uploading or promoting adverts on Pets4Homes is a bespoke package, tailored to your requirements and is created instantaneously. By submitting your advert to us for publication or promoting your advert, Pets4Homes will have fully performed our advertising service. This means that you will lose the right to cancel your payment once the payment is consumed (even within 14 days of payment), and you will not be entitled to a refund if you wish to remove your advert or if you are not satisfied with the service.

Using Pets4Homes' Pet Payment service

Please know that for accepting payments through Pets4Homes, we apply Anti-Money-Laundering (AML) and Know-Your-Customer (KYC) rules through our payment services partner Stripe. By accepting payments through Pets4Homes you automatically agree to the processing of data collected by Stripe for the purpose of processing payments on the Site. Please visit Stripe's Terms of Service and Stripe’s Privacy Policy for more information. 

If you are a UK resident or registered business, Stripe Payments UK Limited is a company registered in England & Wales with company number 08480771, whose registered office is on the 9th Floor, 107 Cheapside, London, EC2V 6DN. The U.K. Financial Conduct Authority has authorised Stripe Payments UK Limited as an electronic money institution under reference number 900461. Users who accept the terms of the Pets4Homes Pet Payments service are subject to certain obligations and agree to adhere to these terms, which can be found here. 

Note that Pets4Homes reserves the right to not refund any user in case of a breach of any of our terms.

Pets4Homes Unlimited - Legacy feature

After carefully reviewing Pets4Homes Unlimited, we have made the difficult decision to discontinue it. Please know that we are currently looking for other ways to support our trusted breeders and will keep you informed of any new developments.

Any current subscription will remain active until one year after purchase. After this date, you will no longer be charged for the subscription service, and any auto-renewal will be cancelled automatically.

Cancellation By Us

We have the right to cancel any Advert you place on the Site and/or to cancel your Account:

• Immediately and without notice if we know or suspect that you have broken any of these terms and conditions.
• Immediately, if we notify you by email for any reason we see fit.

You agree that you are not entitled to any compensation if we choose to cancel an advertisement or your Account regardless of the reason.

Cancellation By You

You agree that, for the purposes of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, no “sale” is involved in the services we provide and that you have no right to cancel this Agreement.

Privacy & Cookies

We and you both agree that our Privacy and Cookie Policy forms part of these T&Cs. Read Privacy Policy here

Disclaimers

We can't promise that the Site will meet your needs, work properly, be fit for a particular purpose, or not infringe on the rights of others.

We can't promise that the Site will work with all systems, be secure, or that all information provided will be accurate.

Any advice given on the Site is general and may not apply to you or your circumstances. Unless the advice is part of a paid service we offer on the Site, you must double-check that the advice is effective for you.

We make every reasonable effort to test material before placing it on the Site. In the unlikely event of any loss, disruption, or damage caused by material on the Site, we cannot be held responsible for any loss, disruption, or damage to your data or computer system.

Since we cannot know or understand your personal circumstances, we cannot guarantee that any suggestion in our material will lead to a specific outcome. All such material is provided as a general suggestion only and not as any form of warranty on our part regarding any outcome you may achieve.

The only rights you have under these T&Cs are those mentioned within them. If a right is not mentioned (unless it is a right given to you under the laws of England and Wales), then it does not exist.

Problems and Complaints

We do our very best to make sure that you do not experience any problems. If you do, please let us know immediately.

We will work to resolve the issue as quickly as possible and at no charge if we agree there is a problem.

If you want to raise a complaint about us or any other user, please send the full details using this Contact Page. If we agree that your complaint has merit, we may contact any other user involved, suspend an advert causing an issue, and take other appropriate steps to resolve the complaint. We do not have a formal complaints procedure and will handle all complaints in the way we think is most reasonable. You have various rights under these Terms and Conditions and by law, and nothing in these Terms and Conditions affects any of your legal rights.

Availability of the Site

We never guarantee that the Site or the System will be available all the time. If it's unavailable for any reason, you can't hold us responsible for any resulting losses.

We have the right to change the Site and its services, the way it operates, and/or suspend or stop it at any time.

Limitation of Liability

We have limited resources and cannot guarantee a response to any message you send within a specific timeframe or at all. While we will always do our best to reply within 24 hours, we will not be liable if we are unable to do so.

Please bear in mind that we are a platform for displaying pets for rehoming, as well as for accessories and services. We do not offer any vetting service for advertisers and have no facilities for such. We have no control over any transaction in which you are involved and cannot verify the truth of any statements made in an advert. Before you agree to re-home or supply any animal, you agree to take all necessary precautions to ensure that the person you are dealing with has been open and honest.

You enter into any transaction with another user of this Site at your own risk.

We do not accept any liability if you use our services for commercial purposes.

On behalf of ourselves and anyone who works with or for us (as far as the law allows), we deny liability for any losses you incur from using our services, visiting the Site, or using the System.

We will not be liable for the ending of any advertisement you have placed on the Site if either you or we terminate your Account.

If we are found liable for any loss you sustain, you agree that our liability is limited to the direct losses you have sustained. This will not include any loss to your goodwill, profit, or reputation, or any indirect, special, or consequential losses of any nature. You also agree that the maximum amount you may recover for any direct losses is limited to £100.00. Nothing in these T&Cs excludes or restricts our liability for death or personal injury resulting from any negligence or fraud on our part.

Links to Other Websites

We don’t control any of the external links we share and are not responsible for their content. We disclaim liability for any losses resulting from your use of the links we share. Sharing a link does not mean we endorse or recommend that site.

We can never guarantee that a link will work.

If you find any link we provide to be offensive, please let us know and we will consider removing it.

If you follow a link to any other website using our Site, you understand that separate conditions will apply to those sites and that we have no control over those conditions. You agree that you will read and understand them before using those sites.

Modifications of These Terms and Conditions & the Site

These T&Cs will change over time. As a result, you MUST revisit this page to ensure that you have read and understand the most recent version of our T&Cs whenever you access the Site. By accessing the Site, you confirm that you are aware of any changes we have made.

We have the right to change the Site and T&Cs at any time.

General Provisions

• Operative Law – this Agreement is made under the laws of England and Wales and that is the only jurisdiction which can govern it.
• Partnership/Joint Ventures – we and you agree that this Agreement does not form the basis of any partnership or co-venture.
• Effect of Agreement – this Agreement supersedes any previous agreement between the parties in relation to the matters dealt with in them and represents the entire understanding between the parties.
• Time of the Essence – time will not be of the essence in any part of this Agreement.
• Warranties – All parties acknowledge and agree that they have not entered into this agreement with us in reliance on anything said or promised by the other which is not in these T&Cs.
• Force Majeure – if something outside of our control happens and prevents us from providing our services, you accept that we are not liable for the consequences of that failure. This includes events such as strikes, riots, fires, explosions, war, floods, and other similar occurrences. In the event of such an occurrence, we will inform you as soon as possible and resume the service as soon as we are able. If we are unable to perform the service within a reasonable time, we reserve the right to cancel it. If we do cancel the service for these reasons, we will refund to you a fair and reasonable proportion of any payment you have made to us.
• Unenforceability – if a Court or other body says that any part of these T&Cs is unenforceable, the rest of them will stand.
• Notices – ​if either you or we need to give formal notice to the other, it must be done by email to the address that each of us provides to the other from time to time.
• Entire Agreement – these T&Cs contain the entire understanding between us.

Definitions

• Account means collectively the personal/identifying information and credentials used by Users to access the services on the Site.
• Advert means any advertisement placed on the Site.
• Breeder means an individual who breeds privately or licensed breeder following the UK Animal Welfare 2006 legislation, who lawfully breeds animals within the limitation of litters to resell.
• Content means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of the Site.
• Licensed means a breeder who holds a licence for breeding under statutory guidance and follows all the required standards, which are found in Schedule 6 of the Regulations.
• Pet means an animal that has been tamed or domesticated and is kept for companionship. This definition excludes all wild or exotic animals.
• Refund refers to when a user requests a return of services in exchange for the paid monetary value.
• System means the storage system or systems we use in connection with the Site.
• T&Cs means the terms and conditions appearing above.
• User refers to any individual, organization, or company utilizing the Site for any purpose.