Katie is absolutely amazing, she was happy to tell me all about my two rats that I picked up on her and to assure me my cage was suitable as I was having doubts. After about 5 minutes of talking to Katie she let me hold one of my rats and he was so calm, sat on my shoulder straight away. The rats have settled into their new home with no problems, they are so friendly and even let my daughter pet them from time to time. I would definitely get my rats from Katie from here on out, absolutely amazing.