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We are Pet Media Ltd, St James House, 13 Kensington Square, London, United Kingdom, W8 5HD, registered in England and Wales with number 06696819. We are a wholly owned subsidiary of HästNet Sverige AB.
Site is pets4homes.co.uk and any subdomains and the Pets4Homes apps
You are a visitor to our Site
We try to keep all that we do simple but it does have to be subject to some rules and here they are.
PLEASE READ THEM.
They’ve been written to be understood but if you don’t understand anything, contact us and we’ll do our best to explain.
WE HAVE THE RIGHT TO CANCEL YOUR MEMBERSHIP OF THE SITE AT ANY TIME, FOR ANY REASON AND THESE T&CS EXPLAIN THAT RIGHT
BY ENTERING OUR SITE OR CREATING AN ACCOUNT YOU ARE ACCEPTING THESE T&Cs
One other thing we need to say is that we do change these T&Cs from time to time and so you must always visit this page to see what changes we’ve made – we’ll assume that you have each time you contact us.
Here are the formal bits:
This page is meant to form the basis of the relationship and agreement between you and us and you agree to be bound by what it says.
There are some definitions at the bottom of the page.
You warrant and agree that:
You accept that the primary purpose of the Site is to re-home animals within the UK and that we do not provide the Site to help you or your business make money.
You agree that if you are advertising pets via the platform, that you have discussed your licensing requirements with your local council animal licensing team and that you have the necessary animal activities license that you require. This information has been entered in your account details and that you have emailed us a copy of your license.
You warrant and agree:
You warrant and agree:
You warrant and agree:
You warrant and agree that you will comply with the following conditions when posting any advert on Pets4Homes :
If you break any of the above rules, we may end all or any Adverts you have placed with us and close your Account.
If you want to benefit from the Site to its fullest extent and if we ask you to do so, you must create an Account which will contain certain personal details. When you create an Account you promise that:
Your Account will be closed by us if you break these T&Cs.
Your Account may be closed by us at any time, if we give you notice to that effect by email, to the last email address you used on your account or the one you last used to communicate with us.
As the service we offer is free to our users, if your Account is closed, for any reason, you will not be entitled to any form of compensation for any loss you might suffer as a result.
If you do anything which we think might be fraud or otherwise criminal in nature, we have the right to report those actions to the Police and any money standing to the credit of your Account may be kept by us to cover the costs we are put to in dealing with your fraud.
If we ask you to, you must authenticate your email address and your personal details with us and if you change your address at any other time you must tell us and authenticate it again.
If you have not authenticated your current email address with us and/or if it cannot accept emails from us and/or you mark our emails as spam, abusive or junk then, and in any such event, we may terminate your Account without notice to you.
If we earn any commission on any transaction in which we are involved or any interest on the money deposited in your Account we may keep that commission and/or interest.
You acknowledge and agree that we are not able to check the truth or accuracy of any statement made by any person advertising on Pets4Homes.
You accept that you have the responsibility to verify all statements made and all documentation offered by any advertiser.
You confirm that you have read the Buying Check List we post on the Site and on every pet advert, particularly the advice we give never to send any money online to an advertiser for a pet or a deposit for a pet. You accept and acknowledge that we do not have any means of verifying the honesty of any advertiser and that if you do send money using an online service, we have no responsibility to you if, and when you lose that money.
You should confirm that the advertiser is a genuine person. You can do this by visiting the pet at the advertisers home, if they make excuses or try to ask for money or a deposit without seeing the pet, or if the advertiser attempts to deliver the pet or meet you at any other location than their own home, then please do not agree to this.
When using the email seller option to contact an advertiser, any details you enter will be forwarded directly to the advertiser so they can contact you directly.
When sending an email to our advertisers through our services, you accept that we cannot guarantee that the email will be delivered successfully. We do have functionality in place to prevent certain emails from being sent through our service. Also, some advertisers email accounts may mark the emails as spam and therefore may never receive the email to their inbox.
Credit card and Pets4Homes balance payments are processed via the electronic payment system MANGOPAY.
MANGOPAY is owned by Leetchi Corp. SA, 14 Rue Aldringen, L-1118 Luxembourg. It is a licensed e-money institution approved and supervised in accordance with the provisions of the CSSF in Luxembourg (No W00000005).
To use MANGOPAY, members have to set up a so-called e-wallet on the platform. E-wallet is an electronic money account that allows you to send and receive payments. To set up an e-wallet at least the following data may be requested: name, first name, e-mail address and date of birth, as well as nationality and country of residence of the user.
When using our payment services, you agree with our provider’s conditions and terms . We shall not be liable for the acts or omissions of such third party payment service provider. You shall be solely responsible for the transmission of information connected to your credit or debit card, or Paypal and we hereby exclude all liability to the extent permitted by law.
Please know that for use of e-wallet MANGOPAY applies Anti-Money-Laundering (AML) and Know-Your-Customer (KYC) rules as specified in the MANGOPAY conditions. However, Pets4Homes reserves a right to apply lower value thresholds for triggering KYC identification requirements for sole purpose of preventing suspension of any future transactions by the payment service provider MANGOPAY.
The money that the sellers gained at selling pets and items on Pets4Homes will be kept on a Pets4Homes balance. The money can be transferred any time by the seller to his personal bank account. The processing fee for using Pets4Homes deposit functionality is the minimum of 9% of the deposit amount or £8 for the buyer.
We have the absolute right to cancel any Advert which you place on the Site and/or to cancel your Account:
You agree that you are not entitled to any compensation should we choose to cancel an advertisement or your Account, whether with or without reason.
You agree that, for the purposes of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, no “sale” is involved in the services we provide and that you have no right to cancel this Agreement.
We can’t promise that the Site will meet your needs, that it will work properly, that it will be fit for a particular purpose and that it will not infringe the rights of others.
We can’t promise that the Site will work with all systems, that it will be secure and that all information provided will be accurate.
Any advice given on the Site is general in nature and may not apply to you and/or your circumstances. Unless the advice is given to you as part of a paid for service we offer on the Site, you must take steps to double check that that advice is effective for you.
We take all reasonable effort to test material before placing it on the Site. In the very unlikely event of any loss, disruption or damage caused by material on the Site, we cannot be held responsible for any loss, disruption or damage to your data or computer system which may occur.
Because we cannot know and understand your personal circumstances, we cannot guarantee that any suggestion in any material we provide will cause any specific outcome and any and all such material is provided by way of general suggestion only and not in any form of warranty on our part as to any outcome you may achieve.
The only rights you have under these T&Cs are those mentioned within them. If a right is not mentioned (unless it is a right given to you under the laws of England and Wales) then it does not exist.
We do our very best to make sure that you do not experience any problems but if you do, you must tell us straight away.
We will do what we can to resolve the problem as quickly as we can and without charge to you if we agree that you have a problem.
If you wish to raise a complaint about us or any other user, please send full details of that complaint to us using this Contact Page. If we agree that your complaint has merit we will, at our option, contact any other user involved, suspend an Advert which as caused an issue and take such other steps as we deem appropriate to resolve the complaint. We do not operate a formal complaints procedure and will deal with all complaints in the manner which we feel is the most reasonable way forward. You have various rights under these Terms and Conditions and at law and nothing in these Terms and Conditions will have any affect on any of your legal rights.
We never guarantee that the Site or the System will be available all the time and if it’s not available for any reason you can’t hold us responsible for anything you lose as a result.
We have the right to change the Site and the services it offers, the way it operates and/or suspend it or stop it at any time.
We have limited resources and cannot guarantee that we will respond to any message you send to us, within a specific timeframe or at all. Whilst we will always do our best to respond to you, we will have no liability if we are unable to do so.
Please bear in mind that we are a platform for the display of pets for re-homing and have no facilities for and neither do we offer any vetting service of the advertisers. We have no control over any transaction in which you are involved, neither can we verify the truth of any statements made in an Advert. Before you agree to re-home or to supply any animal you agree to take all the precautions needed to make sure that the person with whom you are dealing has been open and honest.
You enter into any transaction with any other user of this Site at your own risk.
We do not accept any liability if you are using the services we supply for commercial purposes.
On behalf of us and anyone who works with or for us (as far as we are allowed by law) we deny liability for any losses of all kinds which you incur from using the services we offer, visiting the Site and using the System.
We will have no liability on the ending of any advertisement you have placed on the Site, if either you or we terminate your Account.
If we are found to be liable for any loss you sustain, you accept and agree that our liability is limited to the direct losses you have sustained and will not include any loss to your goodwill, profit or reputation or any indirect, special or consequential losses of any nature and you agree that the maximum amount you may recover in respect of any direct losses is limited to £100.00. Nothing in these T&Cs excludes or restricts our liability for death or personal injury resulting from any negligence or fraud on our part.
We don’t control any of the websites we link to and so we can’t be responsible for the content of such websites and disclaim liability for any losses which come out of you using them.
Just because we link to a site does not mean that we endorse or recommend that site.
We can never guarantee that a link will work.
If you find any link we offer to be offensive, please let us know and we will consider removing it.
If you link to any other site using our Site then you understand that separate conditions will apply to those sites and that we have no control over those conditions – so you agree that you will read and understand them before using those sites.
We’ve already said this, but we need to make it clear that these T&Cs will change from time to time and we don’t have the resources to let all our visitors know about the changes. As a result you MUST come back to this page to make sure that we haven’t changed the T&Cs and whenever you access the Site, you are confirming to us that you are aware of any changes.
We’ve also got the right to change the Site as and when we want to, but these T&Cs will still apply to any changes we make.